Ti-paca: Returns Policy

Important Considerations for returned items:

Our products are all subject to strict factory quality control processes before they are dispatched, to ensure they reach you in pristine condition. All returned garments will be inspected on their return for the following:

Original Condition: They must be in their original condition, and with their tags attached and in their original bag. They should be unworn, unwashed, free of un-natural odours, stains caused by cosmetics or other substances, and tears or holes in their fabric. In other words, they should be returned in exactly the same state that they were sent to you.

Returns for a change of mind

Cooling off period: You have a 14 day period from the day you receive your order.

Notification : You must inform us within this 14 day period that you want to send the item back. This should be in writing, by e-mail.

Time to return : After notifying us, you then have another 14 days to send the item back.

Refund timeframe: Returned items will be inspected to ensure they are in original condition. If they are, then we will issue a refund within 14 days of receiving the item back. If they are not in original condition, then we will be in contact by e-mail about the results of our internal returns inspection, within 14 days of receiving the item back.

Proof of Purchase: Returned items should have a copy of your receipt,, a customer contact e-mail - phone number- customer address, and a reason for the return.

Faulty Items.

Time to return: If an item is found to be faulty, you have up to 30 days from the date of purchase, to ask for a refund. The conditions above will apply. If the item is indeed found to be faulty, we may ask you if a repair or replacement will suffice, instead of a refund.

Costs of returns

These are born by the customer unless, they are faulty, or, we consider that the customer has an unusual reason for returning an item.

Returns Address

8/4 Giles St. Leith. Edinburgh. Scotland EH6 6DA, to which all returns should be addressed

Our E-mail Address

tipacasweaters@gmail.com